Statement of Corporate Responsibility

Our Organisation

Ethical Conduct

Caer Las is an ethical charity. We aspire at all times to act in a manner that is ethical and treat everyone equally. We believe our reputation, together with the trust and confidence of those with whom we deal, to be one of our most valuable assets. In order to keep this reputation and trust, we demand and maintain the highest ethical standards in carrying out our charitable activities.

All of our employees are required to abide by our values statement, which outlines Caer Las’ core values and approach to treating people within the organisation and our external customers, contractors and stakeholders. Our core values are:

Our Values


  • We believe that everyone has the strength to help themselves


  • We treat people with dignity and without judgement


  • We are committed to equality in everything we do


  • We are driven by the challenge of always putting the client at the centre of everything we do

The protection of our reputation and how we interact with our communities is of fundamental importance, and employees are encouraged to engage positively with the local communities in which they operate.

Our people are encouraged to promptly report any potentially illegal, improper and/or unethical conduct that they become aware of at their workplace or in connection with their work. We believe we have an environment that enables our people to raise genuine and legitimate concerns internally. However, in the event that our people believe their reporting to line management may result in harassment, victimisation or undue distress, they may contact HR for support or use our Whistleblowing policy to report matters. HR provides an opportunity for concerns to be investigated and ensures appropriate action is taken to resolve the matter effectively.

Our Accountability

Caer Las takes its accountability to its funders, stakeholders and clients seriously. In this regard, our approach to accountability reflects that of the Charity Commission’s that “accountability is a charity’s response to the legitimate information needs of its stakeholders.”

Our approach to accountability and transparency should not only be focused on providing appropriate information to stakeholders but also how we can encourage feedback and comment on our work and our aims and to continuously improve the services we offer, both internally and externally.

Aims that underpin our accountability strategy are:

The renewal of our governing documents to more accurately and appropriately reflect the organisation’s activities

  • To clearly outline our purpose/mission and how we are going to achieve it
  • To show that resources are being properly used to support that purpose
  • To show how well we are organised, well managed and deliver value for money in everything that we do
  • To have a robust quality policy that everyone connected to Caer Las signs up to
  • To assist in our service delivery role and to attract additional resources
  • To encourage clients, stakeholders and the community to contribute to the development and implementation of our aims and work
  • To seek continuous improvement in all that we do
  • Improving our client services by learning from feedback

An annual ‘Accountability Report’ can be found within our annual report and will be made available on our website.

We consider our stakeholders to be the following groups and this is how we view our accountability to these groups:

Our Clients/Residents

Caer Las (values) believes:

  • We believe that everyone has the strengths and resources to create their own solutions and build a better life
  • We regard everyone as having equal value and treat people with dignity and respect
  • We are committed to absolute equity and fairness in everything we do
  • We are committed to work with people who experience extreme vulnerability despite the challenges this may present

Our Trustees

Our Trustee Board are our legal guardians. As such the Executive and the Co Secretary ensure that the board are furnished with timely and appropriate information to allow the Board to effectively scrutinise the performance of the organisation in line with the expectations of our clients, as well as our commissioners and funders. The Board are also given adequate opportunity via appropriate process to discharge all of the legal duties, including formulating the organisation's overarching strategy.  The Executive team and the Co Secretary ensure that the Board meet regularly, where they have appropriate agendas papers and minutes.

Our Employees and Volunteers

Caer Las ‘Values’ are based on a number of important principles, that each employee and volunteer is encouraged and expected to demonstrate whilst working with us.


  • Assure quality and drive innovation
  • Learn from each other – champion continuous improvement
  • Be accountable
  • Customer/client Focus
  • Share our vision


  • Think and act as a team
  • Work for the greater good of Caer Las
  • Deliver results and celebrate success

Funders, Commissioners and Donors, including Local Authorities, Welsh and UK Government

  • Regular contractual reports and formal review meetings
  • Social networks; Linkedin, Google+, Twitter and Facebook, or through contact via the website.
  • Funders receive reports and where necessary relevant performance indicators
  • Certain key funders, such as the WAG, are kept in touch with organisational developments and plans
  • Local authorities are regularly briefed on local service work and performance information

Partner organisations

  • Regular meetings and information exchanges occur with key organisations
  • Attendance at key forums and events via Cymorth, Rough Sleepers Cymru, Homes for All Cymru, Shelter and various others
  • Joint bidding, developments and other collaborations are beginning to develop
  • Referral arrangements and informal partnerships are made with relevant organisations

The communities in where we work

  • Community Liaison
  • Local politicians and councillors
  • Local residents and other interested groups
  • Local organisations
  • Local businesses

The environment

Caer Las believes that our operations have a minimal impact on the environment. However, we acknowledge that there are inevitable environmental impacts associated with daily operations. We aim to minimise any harmful effects and consider the development and implementation of environmental standards to achieve this to be of great importance. As such, we strongly encourage the internationally established 3 Rs:

  • reduce
  • re-use
  • recycle

In the course of our operations we seek to identify opportunities to reduce consumption of energy, water and other resources. We also strive to re-use and recycle where possible and dispose of non-recyclable items responsibly, thereby minimising our impact on the environment.

It is anticipated that by adopting simple, environmentally friendly initiatives, we will raise awareness amongst stakeholders and the wider community. We regularly review our environmental policy to ensure that it reflects changes in regulations and best practice. We aim to continually to manage the impact of our operations and develop initiatives to improve our environmental footprint. The majority of our emissions originate from the use of electricity, gas and water supply, business travel/ transport and waste. As such, we have a recognised target of reducing our Co2 emissions by 20% by 2020.

Health and Safety

We aim to ensure a safe and healthy working environment for all our employees, outside contractors and visitors. The company complies with all relevant local legislation or regulations, and best practice guidelines recommended by national health and safety authorities. We also liaise with staff regarding our policies and practices so that we can continue to maintain a healthy, safe and enjoyable environment.