IT Support Assistant

Hours: 35 per week

Location: Swansea

Salary: £17,000 per annum

Closing date: 12pm, Friday 5th May

Caer Las Cymru is a Welsh charitable company, operating in the third sector. We work with people who encounter barriers and exclusion to social networks and mainstream services; for example, people whose lives can be traumatised by homelessness, poverty, mental ill health or substance misuse.

Due to the continued growth of our charity, we seek to recruit a creative and ambitious IT support specialist, to join our forward thinking and innovative IT department.

You will support the Information Manager in delivering a customer focused, flexible and added value Information, Technology and Communications service to staff throughout Caer Las.

This is a unique opportunity to advance your career, whilst getting the satisfaction of helping Caer Las to assist vulnerable people throughout South Wales.

Typical responsibilities will include:

●     Installing and configuring computer hardware, software, systems, networks, printers, VOIP telephony and mobile phones.

●     Operation of the help desk function

●     Working with internal clients on developing and implementing ICT solutions to streamline day to day operations.

●     Planning and undertaking scheduled maintenance.

●     Investigating, diagnosing and solving computer software and hardware faults.

●     Repairing equipment and replacing parts.

●     Maintaining records of software licences, equipment issue etc.

●     Providing advice and tuition, to internal service users, to improve their skills.

●     Microsoft Domain administration with Active Directory

●     Office 365 administration

Recent experience in working with the following would be beneficial:

●     Microsoft Office 365 & Windows Desktop Office apps.

●     Cloud / SaaS applications

●     Microsoft SharePoint

●     Mobile device management (Android/iOS)

●     VOIP

We offer:

●     A vibrant and supportive, IT focussed workplace

●     Competitive salary

●     26 days’ holiday plus bank holidays.

If you have a passion for your subject and are ready for a real challenge, working with great people, please return the application form to us.

Find out more about us on For further information, please feel free to call Sean Bolton, Information Manager on 01792 646071.

Recruitment Pack

Job description

Application form

Equal opportunities form

ReTreat Manager

Job Title: ReTreat Manager                        

Reports to: Head of Service Homelessness & Health                                   

Location: Swansea based covering Western Bay Region                                     

Hours: 14 per week

Salary: £24,500 pro rata

The ReTreat project focusses on identifying and supporting those at risk of entering or already engaged in survival sex work, including vulnerable people at particular risk of sexual exploitation, grooming and/or human trafficking.  Multi-agency working and relationship development with key agencies who can support this client group is key to the success of the project. 

The successful candidate will provide leadership and management to a small team who have responsibility for delivering a range of practical and emotional support interventions to people who are at risk of being groomed, sexually exploited or human trafficked. 

Developing a strategic approach to the delivery of the project; including partnership working with key agencies, you will influence stakeholders as to the future direction of the service through collection of statistical and qualitative information, research and case studies.

Closing Date: 8th May Noon


Teitl y Swydd: Rheolwr ReTreat                                     

Yn atebol i: Bennaeth y Gwasanaeth Digartrefedd ac Iechyd                                     

Lleoliad: Abertawe, yn cwmpasu Rhanbarth Bae'r Gorllewin                                     

Oriau: 14 yr wythnos                                     

Cyflog: c24,500 pro rata

Mae prosiect ReTreat yn canolbwyntio ar nodi a chynorthwyo'r sawl sydd mewn perygl o gychwyn gweithio ym maes gwaith rhyw er mwyn goroesi, neu eisoes yn ymwneud â hynny, yn cynnwys pobl hyglwyf sydd mewn perygl arbennig o ddioddef camfanteisio rhywiol, paratoi i bwrpas rhyw a/neu fasnachu pobl.  Mae gwaith amlasiantaethol a datblygu perthynas gydag asiantaethau allweddol a all gynorthwyo'r grŵp hwn o gleientiaid yn allweddol i lwyddiant y prosiect.


Bydd yr ymgeisydd llwyddiannus yn rheoli ac yn cynnig arweiniad i dîm bychan sydd â chyfrifoldeb am ddarparu amrywiaeth o ymyriadau cymorth ymarferol ac emosiynol i bobl sydd mewn perygl o ddioddef paratoi i bwrpas rhyw, camfanteisio rhywiol neu fasnachu pobl.


Trwy ddatblygu ymagwedd strategol tuag at gyflawni'r prosiect, yn cynnwys gweithio mewn partneriaeth ag asiantaethau allweddol, byddwch yn dylanwadu ar randdeiliaid ynghylch cyfeiriad y gwasanaeth yn y dyfodol trwy gasglu gwybodaeth ystadegol ac ansoddol, ymchwilio a llunio astudiaethau achos.

Application Pack

Letter to Candidate

Job description

Application Form

Equal opportunities Form